| Effective Date | April 1, 2026 |
| Refund Contact | legal@fotofast.co |
| Processing Time | 5–7 business days to original payment method |
| Advance Amount | ₹500 booking advance |
1. The ₹500 Booking Advance
The ₹500 booking advance serves as your slot confirmation fee. It is deducted from your final bill when the session is completed. Its refundability depends on the circumstances of cancellation as outlined below.
2. Client Cancellation — Refund Tiers
To cancel a booking, contact FotoFast via WhatsApp or email at least 24 hours before the scheduled time. Cancellation requests must include your booking ID (e.g., FF123456). Refunds are processed to the original Razorpay payment method within 5–7 business days.
3. FotoFast Cancellation — Full Refund Guaranteed
In the following situations where FotoFast is unable to fulfill a confirmed booking, you are entitled to a FULL refund of the ₹500 advance:
- No photographer is available or can be assigned within 2 hours of payment confirmation
- The assigned photographer fails to arrive within 30 minutes of the agreed start time
- FotoFast cancels the booking due to circumstances within our control
- Technical failure of the booking or payment system that prevents service delivery
If we fail to provide a photographer for your confirmed booking, you receive a 100% refund of the advance payment AND a ₹500 credit toward your next booking as compensation for the inconvenience.
4. Dispute After Session Completion
4.1 Legitimate Grounds for Dispute
- Photographer arrived with clearly inadequate or non-functional equipment
- Session duration recorded by the system is materially incorrect due to a verifiable technical error
- Delivered photographs/videos are of objectively substandard quality compared to service description
- Photographer behaved unprofessionally or violated FotoFast standards
4.2 Dispute Process
- Submit your dispute within 48 hours of session end via email to legal@fotofast.co
- Include your booking ID, description of the issue, and supporting evidence
- FotoFast will acknowledge your dispute within 24 hours
- Investigation is completed within 5 business days
- Resolution is communicated in writing with reasoning
4.3 Dispute Outcomes
| Photographer at fault — proven | Full or partial refund plus action issued to photographer |
| Client at fault | No refund; case closed |
| Technical error proven | Billing corrected; difference refunded within 3 business days |
| Insufficient evidence | No refund; both parties notified with reasoning |
5. Non-Refundable Situations
The following situations do not qualify for a refund regardless of circumstances:
- Client dissatisfaction with subject matter, lighting, or weather beyond photographer's control
- Client changing the scope or type of event after booking
- Client requesting the session to end early — billed for actual duration
- Client sharing OTP prematurely or without proper verification
- Disputes raised more than 48 hours after session completion
- Dissatisfaction with edited output style when photos delivered within agreed specifications
- Force majeure events including natural disasters, civil unrest, government restrictions
6. Refund Processing
- Razorpay payments: 5–7 business days to original card or UPI
- FotoFast credits: applied to account within 24 hours
- Cash payments: refunded in cash within 2 business days upon in-person verification
FotoFast does not charge any processing fee on refunds. The amount you are entitled to receive is the amount you will receive.